Terms of Service

MARZ AI

Terms of Service

Effective Date: March 1, 2026 | Last Updated: March 1, 2026

Welcome to MARZ AI. These Terms of Service ("Terms") govern your access to and use of the MARZ AI platform, website, and related services (collectively, the "Service") provided by MARZ AI ("MARZ," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and capable of forming a binding legal agreement to use the Service. By using MARZ AI, you represent and warrant that you meet these requirements. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Account Registration

To use the Service, you must create an account by providing accurate and complete information, including your name, email address, phone number, and other requested details. You are responsible for:

Maintaining the confidentiality of your login credentials

All activity that occurs under your account

Notifying us immediately at support@marz.ai if you suspect unauthorized access to your account

We reserve the right to suspend or terminate accounts that contain false or misleading information.

3. Description of the Service

MARZ AI is a marketing automation platform for real estate professionals. The Service includes:

AI-powered social media content calendar generation

Google Calendar synchronization for content scheduling

AI cold calling via third-party voice AI (VAPI) for lead qualification

Lead set management, including CSV upload, organization, and tracking

Call script configuration with customizable objectives, questions, voice selection, and tone

Call result processing including transcription, qualification scoring, and summary extraction

Features may be added, modified, or discontinued at any time. We will provide reasonable notice for material changes that affect your use of the Service.

4. Subscription Plans and Payment

4.1 Free Trial

New users receive a 14-day free trial with full access to all features. No payment information is required to start the trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service.

4.2 Paid Subscriptions

Paid subscriptions are billed monthly in advance through Stripe. By subscribing, you authorize us to charge your payment method on a recurring monthly basis until you cancel. All prices are displayed in US Dollars (USD) unless otherwise stated.

4.3 Price Changes

We may change subscription prices at any time. Price changes will take effect at the start of your next billing cycle. We will notify you at least 30 days before any price increase. If you do not agree with the new pricing, you may cancel your subscription before the new price takes effect.

4.4 Refunds

Subscription payments are non-refundable except where required by applicable law. If you cancel mid-cycle, you will retain access to the Service until the end of your current billing period. No partial refunds are issued for unused time within a billing cycle.

4.5 Failed Payments

If a payment fails, we will attempt to charge your payment method up to three additional times over a 10-day period. If all attempts fail, your account will be downgraded and access to paid features will be suspended until payment is resolved.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

Use the Service to contact individuals who have not provided consent to be contacted, where such consent is required by law

Upload leads obtained through unlawful means, including scraping, data theft, or purchase from non-compliant data brokers

Use the AI calling feature to harass, threaten, intimidate, or defraud any person

Impersonate any person or entity, or misrepresent your affiliation with any person or entity during AI calls

Use the Service to send spam, unsolicited communications, or bulk messages in violation of applicable anti-spam laws

Interfere with, disrupt, or overburden the Service or its underlying infrastructure

Attempt to reverse engineer, decompile, or extract the source code of the Service

Use the Service to develop a competing product or service

Share, resell, or sublicense your account access to third parties

Use the Service in any manner that violates applicable local, national, or international law

6. Your Data and Content

6.1 Ownership

You retain all ownership rights to the data you upload to the Service, including lead information, call scripts, content preferences, and any other materials you provide ("Your Data"). MARZ AI does not claim ownership of Your Data.

6.2 License to MARZ

By uploading data to the Service, you grant MARZ AI a limited, non-exclusive, worldwide license to use, process, store, and transmit Your Data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete Your Data or close your account.

6.3 AI-Generated Content

Content generated by the Service (social media posts, call scripts, lead summaries) is created using artificial intelligence and is provided to you for your use. You are granted a perpetual, non-exclusive license to use AI-generated content for your business purposes. However, you are solely responsible for reviewing, editing, and ensuring the accuracy and appropriateness of all AI-generated content before publishing or relying on it.

6.4 Data Portability

You may export Your Data at any time through the Service's export features or by contacting support@marz.ai. We will provide your data in a commonly used, machine-readable format within 30 days of request.

6.5 Data Deletion

You may delete individual lead sets, call records, and content from within the Service at any time. To delete your entire account and all associated data, use the account deletion feature in Settings or contact support@marz.ai. Deletion will be completed within 30 days, except where retention is required by law.

7. AI Cold Calling — Your Responsibilities

The AI cold calling feature enables you to place automated calls to leads using AI voice technology. This is a powerful tool and carries significant legal responsibilities. By using this feature, you acknowledge and agree to the following:

7.1 Compliance with Laws

You are solely responsible for ensuring that your use of the AI calling feature complies with all applicable laws and regulations in both your jurisdiction and the jurisdiction of the individuals you are calling. These may include, but are not limited to:

The Telephone Consumer Protection Act (TCPA) in the United States

The General Data Protection Regulation (GDPR) in the European Union and United Kingdom

The Protection of Personal Information Act (POPIA) in South Africa

Nigeria Data Protection Regulation (NDPR) in Nigeria

The Personal Data Protection Law in the United Arab Emirates

Any other local telemarketing, data protection, or consumer protection laws applicable to your activity

7.2 Consent

You represent and warrant that you have obtained all necessary consents, permissions, or legal bases to contact each individual whose information you upload to the Service. MARZ AI does not verify whether you have obtained such consent and assumes no liability for calls made without proper authorization.

7.3 Do-Not-Call Compliance

You are responsible for maintaining compliance with applicable do-not-call registries and honoring opt-out requests. If a lead requests not to be contacted, you must immediately remove them from your lead sets and ensure no further calls are placed to that number.

7.4 Call Disclosure

Certain jurisdictions require that you disclose the use of AI or automated systems during phone calls. You are responsible for configuring your call scripts to include any required disclosures. MARZ AI provides the ability to customize the opening message for this purpose.

7.5 Call Recordings

The Service may record calls for the purpose of generating transcripts and extracting qualification data. You are responsible for ensuring that call recording complies with applicable consent requirements (e.g., one-party or two-party consent laws). Where required, your call script should include a disclosure that the call may be recorded.

7.6 Indemnification for Calling

You agree to indemnify and hold MARZ AI harmless from any claims, damages, fines, penalties, or liabilities arising from your use of the AI calling feature, including but not limited to claims related to unauthorized calls, TCPA violations, GDPR violations, or any other regulatory non-compliance.

8. Third-Party Services and Integrations

The Service integrates with and relies on third-party services, including but not limited to Stripe, Google, VAPI, OpenAI, and ElevenLabs. Your use of these integrations is subject to the respective third party's terms of service and privacy policy. MARZ AI is not responsible for the availability, performance, or practices of third-party services.

If you connect your Google account to the Service, you authorize MARZ AI to access your Google Calendar data as described in our Privacy Policy. You may revoke this access at any time through your Google account settings or the MARZ AI Settings page.

9. Intellectual Property

9.1 MARZ AI Property

The Service, including its design, features, code, documentation, branding, logos, and underlying technology, is owned by MARZ AI and is protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it as described herein.

9.2 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant MARZ AI a perpetual, irrevocable, royalty-free license to use, modify, and incorporate that feedback into the Service without any obligation to you.

10. Disclaimers

10.1 Service Provided "As Is"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

10.2 AI Output Disclaimer

AI-generated content, including social media posts, call scripts, lead qualification assessments, and summaries, is produced by artificial intelligence and may contain errors, inaccuracies, or inappropriate material. You are solely responsible for reviewing all AI-generated content before use. MARZ AI does not guarantee that AI outputs will be accurate, complete, appropriate, or suitable for any particular purpose.

10.3 No Guarantee of Results

MARZ AI does not guarantee any specific results from using the Service, including but not limited to lead conversion rates, call pickup rates, content engagement, or revenue outcomes. Results depend on many factors outside our control, including market conditions, lead quality, and your own sales efforts.

10.4 Uptime

While we strive to maintain high availability, we do not guarantee that the Service will be uninterrupted, error-free, or available at all times. We may perform scheduled maintenance with reasonable advance notice.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MARZ AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO MARZ AI IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF MARZ AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Indemnification

You agree to indemnify, defend, and hold harmless MARZ AI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of the Service

Your violation of these Terms

Your violation of any applicable law or regulation

Your infringement of any third party's rights

The content of calls made using the AI calling feature

Lead data you upload to the Service

13. Termination

13.1 Termination by You

You may cancel your subscription and close your account at any time through the Settings page or by contacting support@marz.ai. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date.

13.2 Termination by MARZ

We may suspend or terminate your account immediately, without prior notice, if:

You violate these Terms or our Acceptable Use policy

Your use of the Service poses a risk to other users, third parties, or our infrastructure

We are required to do so by law

Your account has been inactive for more than 12 consecutive months

In the case of termination for cause, no refund will be issued for any unused portion of your subscription.

13.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days following termination to allow you to request an export. After 30 days, your data will be permanently deleted, except where retention is required by law.

14. Dispute Resolution

14.1 Informal Resolution

Before filing any formal legal claim, you agree to attempt to resolve the dispute informally by contacting us at legal@marz.ai. We will attempt to resolve the matter within 30 days.

14.2 Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court, except that either party may seek equitable relief in court for intellectual property infringement. The arbitration shall be conducted in English and administered under the rules of the jurisdiction in which MARZ AI is incorporated.

14.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against MARZ AI.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which MARZ AI is incorporated, without regard to its conflict of law provisions.

16. Changes to These Terms

We may modify these Terms at any time. When we make material changes, we will notify you by email and/or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must stop using the Service and cancel your subscription.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MARZ AI regarding your use of the Service and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17.5 Force Majeure

MARZ AI shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, or third-party service failures.

18. Contact Us

For questions about these Terms of Service:

General inquiries: support@marz.ai

Legal matters: legal@marz.ai

Privacy concerns: privacy@marz.ai

Company: MARZ AI

End of Terms of Service